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Learn how to automate and streamline the visibility, tracking, servicing, and managing of your Mac & PC assets through the seamless interoperability between LANrev and Web Help Desk.
From automatically discovering Mac & PC assets on and off your network to viewing trouble ticket history for given computer, this webinar details how LANrev and Web Help Desk promote visibility, accessibility, and productivity when it comes to managing and servicing your Macs to the same level as your PCs. You'll see how out-of-the-box interoperability between LANrev and Web Help Desk prevents your Mac inventory from hiding under the radar and your Mac users from fending for themselves.
What are some advantages to your organization?
- Seamless interoperability between asset management and IT service management
- Server-side Cost Savings — leverage existing Windows hardware and administration expertise
- Single source asset discovery solution for both Mac & PC assets
- Remote control any computer directly from a help desk ticket
- Streamline help desk service request resolutions with on-demand asset details
- Facilitate service efficiencies with Mac-related public and private IT knowledge base articles
Presenters:
- John Wu — Product Marketing Engineer, LANrev
- Terry Siddall — VP Sales and Marketing, Web Help Desk
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